offers you a 3-year guarantee on all products based on these terms and conditions. This guarantee does not affect your statutory rights as a consumer and the provisions run alongside the statutory rights relating to consumer protection and warranty laws. This means that instead of exercising your legal rights, you can use the rights from this guarantee. Alternatively, you can exercise your statutory rights.

The guarantee period runs for 3 years and begins with the receipt of the goods.

If you wish to take advantage of the guarantee described here, you must first return the goods to us. You must also pay for the goods to be shipped back to us. If our inspection of the goods results in a claim under the guarantee and these terms and conditions, we will send you replacement goods as part of our guarantee. We will also reimburse you for the most cost-effective method of sending the goods back to us.

Please send the goods along with the guarantee reference number to:

Basepoint Business Centre
Basepoint Reception, Shearway Business Park, Shearway Road
Subtel GmbH
Folkestone, CT19 4RH

Please include a photocopy of the original invoice along with your claim. We cannot process your claim without a copy of the original invoice as we need this evidence to calculate the guarantee period.

The guarantee covers specific elements relating to our products as stated in our product descriptions. in particular, the guarantee does not cover normal wear and tear, the use of the goods, or defects caused by circumstances that have arisen from misuse or due to behaviour for which we cannot be held responsible. Therefore, the 3-year guarantee we offer does not include damage or defects caused by misuse, inappropriate handling and/or handling of the goods that does not comply with the provisions and/or failure to comply with any installation instructions. If defects were caused by failing to follow the relevant instructions for use, this is also excluded from our guarantee.

If a particular product is no longer available, we have the right to give you an equivalent replacement product.

Please note that if you claim under the guarantee, this does not give you the right to a new 3-year guarantee. The original remaining guarantee period still applies for the replacement product. Of course, even though the guarantee is not extended, this does not affect your legal rights to claim based on any material defects guarantee.

Any liability under the Product Liability Act remains unaffected.